| | About Us
Contact Us
Privacy Policy
Security
Order and Payment Options
Return Policy & Guarantee
Shipping Rates
Order Processing Time
About Us
Welcome to BabyScholars.com. At BabyScholars.com we know first hand the importance of providing young children with quality educational products that will stimulate their mind and imagination. Our three wonderful children are our constant inspiration. We constantly strive to bring you and the children in your life new quality educational products as well as old classics to stimulate their minds and imagination, too. We have a wide selection of toys, gifts and personalized products that are sure to delight any child.
BabyScholars.com is a "mom" owned family-operated business. We strive to offer you the best possible customer service, and most importantly, we want you to feel like you are dealing with real people.
Sincerely,
BabyScholars.com
Contact Us
Customer care & order status inquiries: please e-mail us at babyscholars@yahoo.com
Please contact us via e-mail for any customer care issues. Please indicate in the subject line what the inquiry is about including an order number if applicable.
If you still have questions regarding a product, you may contact us by phone at 510-797-1155. Customer Care hours are Monday - Friday 10:00am to 4:30pm pacific standard time. Please note: we do not accept phone orders at this time.
Our mailing address:
BabyScholars.com
5437 Central Avenue
Suite 9
Newark CA 94560
Please note: We are an online only store and do not accept walk-ins or order pick-ups at this time.
babyscholars@yahoo.com
Privacy Policy
Privacy is very important to us at Baby Scholars. You can rest assured that we will not sell our customer information, or make our customer information available to anyone. Phone numbers are used soley for reaching the customer regarding an order. Your number will NOT be shared or used for sales calls.
Security
All order and credit card information is accepted in a secure environment. Baby Scholars uses Secure Sockets Layer (SSL) encryption, widely accepted as the most secure technology available.
Order and Payment Options
We are sorry but we do not accept phone orders at this time. We accept payment by Mastercard, Visa, Amercan Express, Discover and we now accept Paypal.
Online: Just click the "Add to Cart" button and follow the instructions.
At this time we are only accepting orders within the U.S.
Orders shipping to California residents will be charged a tax rate of approximately 8.75%.
Return Policy & Guarantee
In the event you are unhappy with your purchase, you may return your purchase - unless specified when purchased as non-returnable - in its original condition and packaging within 30 days of the shipping date. ***Please Note: Clearance items are not eligible for exchange or returns. They are FINAL SALES.
You must contact us by e-mail at babyscholars@yahoo.com to receive and RMA# (Return Merchandise Authorization). Please indicate this in the subject line of your e-mail. RMA# is required to ensure proper credit for your return.
Some of our larger dropshipped items are subject to a restocking fee if returned. We will let you know upon request of the RMA if there is one.
Unauthorized returns will be refused and returned to sender or will be subject to a 15% restocking fee. If you have questions regarding this you may e-mail us.
Return Instructions:
1. Package item well to ensure no damage occurs during shipping. This will ensure that you will receive your refund if the item arrives in original condition. Dress up clothes must be returned in their original condition, not crumpled up and stuffed in the box. Tags must be attached and not worn or washed. Even if tags are attached, merchandise will be inspected for signs of wear.
2. Clearly mark the outside of the box with the RMA number.
Please note that you are responsible for return shipping costs. Sorry, original shipping charges are not refunded. If the order qualified for free shipping at the time item/items were shipped, our actual cost of shipping will be deducted from the refund amount.
Videos and CDs are not returnable if they are opened unless it is a manufacturing defect and may be exchanged for the same item. Some sale items are non-returnable. Returns on these items are at our discression depending on if the item is discontinued.
Costumes are not returnable if worn or tags are unattached. All original packaging must be available.
Custom and personalized items are non-refundable so please choose your personalized and custom items carefully.
For items damaged during shipping, please contact us immediately (within 48 hours) for further instructions. If damages are reported after this you will forfeit any replacements due to carrier regulations on reporting damages. Defective items must be reported to us within 72 hours of receipt. You must e-mail us for further instructions.
Shipped and confirmed orders that are REFUSED will be liable to a 15% restocking fee.
Shipping Rates
Shipping may be added to your order if the item you ordered is oversized or heavier than average. We will e-mail you or call you before charging anything extra.
Priority Mail Shipping AK & HI, APO & FPO Only:
Tracking Not Available. Not guaranteed.
$10.95 flat rate
Ground Shipping (delivered approximately within 2-7 business days AFTER ORDER IS PROCESSED AND PACKAGE IS SHIPPED from our facility) PLEASE NOTE DELIVERY TIME IS NOT TO BE MISTAKEN FOR ORDER PROCESSING TIME:
Tracking available
Up to $99.00..............$7.95 flat rate
$99.01 and up.......FREE GROUND SHIPPING (Shipped to one address)
Second day air and Next Day Air:
Are calculated at checkout. Shipping charges may be more for items/orders that are oversized and you will be notified by e-mail or phone for authorization.
Order Processing Time
Orders received Monday through Friday before Midnight (PST) paid by credit card, will usually process and leave our location within 3 to 5 business days(excluding Saturday and Sunday and most holidays) provided the items are in stock. If you need an order rushed faster than the 3 to 5 day processing time just e-mail us and we will will do our best to accomodate your request.
PLEASE NOTE THAT DELIVERY TIME OF PACKAGE DEPENDS ON THE METHOD OF DELIVERY YOU CHOOSE. ORDER PROCESSING TIME IS CURRENTLY APPROXIMATELY 5 to 7 BUSINESS DAYS AND THIS DOES NOT INCLUDE THE TIME IT TAKES FOR THE DESIGNATED CARRIER TO DELIVER THE PACKAGE.
There may be a slight delay in order shipment during peak holiday seasons.
Order Cancellations
Generally, orders may be cancelled if they have not shipped yet. Most of the time it is not problem at all. However, if an order is in process already, it cannot be cancelled. This means if the order is already in the process of shipping we cannot stop the order or a cancellation/restocking fee will be charged. You will then need to make arrangements to return the item per our return guidelines posted above once you receive your shipment. If the item is a personalized or a special order, and it is already in production, the order cannot be cancelled and no refund can be issued on personalized items and special orders.
Inventory changes regularly. We try to update inventory every 24 hours. On rare occasion an item will run out before we have a chance to update the website. You will be notified via e-mail or phone in the event any item in your order is backordered or no longer available.
Same day shipping for NEXT DAY AIR is usually available if order is placed by 12 Noon PST Monday through Friday but is not guaranteed. Otherwise the package will ship the next business day. Personalized and custom orders may take longer to ship, but delivery will be per the method you chose.
You should receive an e-mail confirmation when your order goes through. You should receive another e-mail once the order ships. Priority Mail does not provide tracking numbers, however they do provide a "delivery confirmation number" which is confirmation of the date the order was shipped and will show when it was delivered. We try our best to always provide the tracking numbers when your order is updated as shipped.
Phone: 510-797-1155
|
|
